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Extract value
‍from user feedback

Unify and categorize all feedback automatically.
Prioritize better and build what matters.

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Built for customer obsessed companies by folks from

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Create a unified single source of truth with the voice of your customers

Inform product decisions to confidently prioritize what really matters

Drive customer love, reduce churn and increase business outcomes

Centralize

Centralize feedback from multiple sources

Learn from tickets, user interviews, sales calls, reviews, surveys and more.

Always real-time updated data
‍automatically pulled from your sources

Looking back is helpful, but slow.
Real-time data lets you:

Move faster: React to user needs and trends as they happen, not months later.

Be proactive: Anticipate problems and opportunities before they arise.

Wow your users: Deliver experiences that are fresh, relevant, and personalized.

Discover what other teams know,
‍and act more quickly

Avoid silos inside the different teams.

Centralize all your user feedback to have the full picture and prioritize initiatives in a smarter way.

Unified feedback intelligence,
connected with all your tools

Gathering all the feedback scattered across multiple platforms and making sense of them is a mess and takes countless hours of work.

Unify automatically all the relevant information you need to understand the voice of your customers, in a few seconds and without the busy work.

Understand what the Sales team should sell,
anticipating their needs

Sales receive most of the feature requests and know which ones are crucial to close new deals and retain customers. Get access to the Sales team knowledge to prioritize your backlog in the most efficient way, without wasting time in endless meeting and communications.

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Partnering with Zefi has been a game-changer for our data analysis, saving us countless hours and significantly enhancing the accuracy of our outputs over time. With Zefi, we can now effortlessly delve into the voice of the customer, enabling us to fine-tune our processes, develop our product more accurately, and proactively anticipate churn.

Federico Benjamin Minini

Chief Experience Officer @Smartpricing

Analyze

Extract insights at scale

Stop guessing. Understand millions of feedback in seconds and build what is most impactful for your business

Automatically categorize your feedback,
without the busy work

Categorizing feedback to discover important patterns takes time, is biased and in most cases it's done inaccurately.

Get a real sense of what matters, instantly, precisely, and without the busy work.

Understand the granular reasons,
compare segments, and get to the bone

Discover what your customers are frustrated about or what you can leverage to make them happy.

Filter by channel, customer segment, and more.

Uncover emerging trends,
and act before it's too late

See in advance what's coming.
‍
Discover what your users are talking about and what you should focus on.

Anticipate your competitors and your user needs, ship the right thing.

Monitor the impact of your product releases,
and increase conversion, engagement, and retention

Monitor the sentiment of a certain feature or release. Track and understand the effects of your work also from a qualitative point of view.

Book a demo

Zefi helps our discovery process everywhere.
We analyse huge amounts of data in minutes and close the feedback loop with our customers much faster. We're able to understand when something goes wrong and where.
Figuring out what to build next now takes us hours instead of days.

Francesco Tai Bernardelli

Marketing Manager @Akiflow

Build

Drive impactful, cross-functional actions

Act on the best growth opportunities by prioritizing and iterating confidently

Inform product decisions,
drive improvements based on data

Combine filters with the power of generated summaries, feedback auto-tagging, tracked topics, user segments and charts to align your team around specific trends and actions to take.